Morocco's SoftMixServices Looking For IT HelpDesk Technician

@davidsmith8900 wrote:

Learn4Good's Link To Position

Company/Business: softmixservices
Job Title: IT Helpdesk Technican
Job Location: Casablanca - Morocco
Employment Areas:
Information Technology (IT Support)
Support/Help Desk (Technical Support)
Employment Type: Contract
Posted: 2015-12-11

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Job Description & How to Apply Below
It Helpdesk technician for L1/L2 support
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Position Requirements
Skills / Industry Qualifications Required:
Microsoft Office / Windows O/s required
Required Language Skills:
English - Good
Education Level Required: College
Experience Required to qualify for consideration: 1 to 2 Years

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