What are some very good examples of services that bigger companies provide and smaller companies also provide but are more successful?

@the_Ozmic wrote:

I am building an app that lets users find businesses near them and they can contact them and also leave reviews. I know google does this well, but do you think it would fly? Also, what are examples of situations like this that a smaller business thrived more than the bigger business, even if they both offered the same service.

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